Family-owned Groundwater Supply Company of Sterling, MA asked in 2006 for SCORE Worcester's advice how to break out of the often haphazard way small businesses are run. Since 1992 Groundwater had sold a wide variety of drilling equipment for use in water well drilling, geotechnical drilling for core samples from deep within the earth, and environmental drilling.
Groundwater Supply Co. Inc. of Sterling worked with SCORE Worcester mentors for over four years. The Erickson family saw their annual sales climb from under $400,000 to $5 million and opened their new, 6,000-square-foot office and next-door warehouse, full of the wholesaler's products. The old, familiar, informal way of running the family business was replaced by an efficient and effective business plan.
SCORE volunteer Burt Siegal helped Groundwater make improvements to its inventory system, its accounting system, and its job descriptions. He also showed the Ericksons how to communicate more effectively with each other, helping the company vastly widen the number of products it sells. SCORE also hooked Groundwater up with Commonwealth National Bank, which provided $800,000 in financing for the company's next onslaught of improvements.